Quantity

Quantity of items will be checked to see if they match the quantity ordered.

(E.g. If you ordered 10 packs of hairpins with 100 pieces in each pack. We will only check and ensure that 10 packages are received and delivered.)

Design

Items will be compared with a photograph of the item on the third-party seller’s website. Do note that we might not be able to discover minor discrepancies or non-apparent defects.

Colour

General colour of the product will be checked.

(Any small portion of colour or design differences is not included in our check. Hot pink and Rose pink are all consider as pink. The colour of a product may vary from the colour as seen on your screen as colours represented on each screen may also vary depending on settings.)

Size

Size will be checked according to the label on the item. We cannot be held responsible if the seller tags the wrong size to the item.

Obvious defects

Obvious defects which can be detected visually such as tears, holes, scratches, stains, dents etc will be checked for.

Note:

* For purchases unit price below ¥50.00, only quantity will be checked.

* For bulk purchases, random spot checks will be conducted.

(Eg. A single order with quantity above 100 pieces; check will be conducted randomly on the color, design & etc. instead of piece by piece, and we can only ensure about 95% accuracy in quantity.)

* For items that come in wooden crates or original packaging, checks will not be conducted.

* Authentication of products cannot be verified, please see note below.

Quality issue

Quality/functionality tests will not be conducted during the inspection. SGshop will not be held responsible for any quality or functionality related issues.

Upon receiving of item, if quality/functionality issue is discovered, you can report to us, and we will try to assist by contacting the seller for repair/exchange, but shipping cost will be borne by you.

If item has already been used, and quality/functionality issue is discovered, you can still report to SGshop as long as item is still within warranty period, and original purchase receipts and quality assurance cards are still present.

SGshop cannot promise that the manufacturer will fully satisfy your requirements; however, we will try our best to serve you in the finest way possible.

Does not include

  •  Items in sealed packaging, exterior packaging box/material used.

  •  Free gifts (quantity and quality).

  •  Items smaller than 2.5cm.

  •  DIY item which requires self-assembling (eg: furniture, components).

  •  Product accessories attached to the item (eg: ribbons, laces, zip, buttons).

  •  Virtual item (eg: electronic documents, cd-keys passwords).

1. Take a photograph

Please take a photograph of the item and packaging (including barcode)

2. Submit an Enquiry

Submit photo to ‘Submit an Enquiry’ on our website, complete with information such as parcel number, ID, and description, within three (3) working days upon collection of parcel. All after-sales enquiry must be submit within 3 working days to proceed for investigation.

3. Await response

Please allow 3 business days for SGshop to address the issue and provide further assistance.

Possible compensation up to 100,000 MMK per parcel. Please note that after-sales enquiry which submit after 3 working days upon receiving of parcel will not be processed by SGshop.

*Customers who confirm that they have received their goods are confirming that their goods arrived in good condition. Disputes will not be entertained after confirmation of order.